Terms & Conditions

1. Introduction & Acceptance of Terms

These Terms & Conditions govern the relationship between Gulf Star Services ("Company", "we", "us" or "our") and any individual or entity ("Client", "Customer", "you" or "your") purchasing, booking, requesting or using our services.

By using our website, submitting an inquiry or application, communicating with our team, visiting our office, confirming a booking, making a payment, or otherwise using our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

2. Nature & Scope of Our Services

Gulf Star Services is a travel and visa assistance service provider. Depending on availability, destination and the service selected, our services may include:

• Visit visa application guidance and assistance
• Visa documentation guidance and application preparation support
• Tour and holiday packages
• Umrah and other travel packages where offered
• Domestic and international flight ticketing
• Hotel and accommodation booking assistance
• Airport transfers and ground transportation arrangements
• City tours, sightseeing and travel activities
• Travel itinerary planning and related travel support
• Other travel-related services specifically offered or agreed with the Client

Unless specifically stated otherwise in writing, we do not provide immigration, permanent residency, citizenship, asylum, employment placement, work permit or work visa guarantee services.

3. Definitions

• Company: Gulf Star Services.
• Client / Customer: Any person or entity purchasing, requesting or using our services.
• Services: Visa assistance, tour packages, flight ticketing, hotel arrangements, transportation, travel activities and other travel-related services offered by Gulf Star Services.
• Authorities: Embassies, consulates, immigration departments, visa processing centres, government departments and other official authorities.
• Third-Party Supplier: Any airline, hotel, tour operator, transport company, visa processing centre, insurance provider, reservation platform or other independent service provider involved in fulfilling a booking.
• Booking: Any confirmed reservation, ticket, package or travel service purchased or arranged through the Company.

4. Visa Assistance & No Guarantee Policy

• Gulf Star Services provides visa application assistance and guidance but does not guarantee visa approval.
• Visa approval, refusal, processing time, interview requirements, additional document requests and all other decisions remain solely with the relevant embassy, consulate or government authority.
• Meeting eligibility requirements does not guarantee approval.
• Previous successful cases, estimated processing times or success-rate information must not be interpreted as a promise or guarantee of a future result.
• Gulf Star Services cannot influence or control the final decision of any government authority.
• Visa rules, fees, document requirements and processing procedures may be changed by authorities without prior notice.

5. Flight Tickets & Airline Conditions

Flight tickets arranged through Gulf Star Services are subject to the terms, fare rules and operational policies of the relevant airline.

• Airfares and seat availability may change until a ticket has been issued and payment requirements have been completed.
• The Client must verify passenger names, travel dates, destination, route and other ticket details before final confirmation.
• Passenger names must match the relevant passport or accepted travel document exactly.
• Ticket changes, cancellations, refunds, no-show charges, baggage allowance and rebooking are governed by the applicable airline and fare rules.
• Airlines may change flight times, routes, aircraft, connections or schedules for operational reasons.
• Gulf Star Services is not responsible for airline delays, cancellations, denied boarding, schedule changes, baggage issues or other airline-controlled circumstances.
• Any applicable airline penalties, fare differences or service charges may be payable by the Client.

6. Tour & Holiday Packages

Tour and holiday packages may consist of one or more services, including flights, accommodation, transportation, sightseeing, tours, activities or other travel arrangements.

• Package inclusions and exclusions will be based on the quotation, itinerary, invoice or booking confirmation provided to the Client.
• Any service not specifically listed as included should be considered excluded.
• Package prices may depend on travel dates, availability, room category, airline fare, passenger count and supplier pricing.
• Itineraries may be adjusted where reasonably necessary due to supplier availability, weather, operational requirements, government restrictions or circumstances outside our control.
• Optional activities, personal expenses, meals, transportation or other services not specifically included in the package are the Client's responsibility.

7. Hotel & Accommodation Bookings

• Hotel bookings are subject to room availability and the individual hotel's terms and policies.
• Check-in and check-out times are determined by the hotel.
• Room photographs and descriptions are provided for reference and actual rooms, views or layouts may vary.
• Early check-in, late check-out, room upgrades and special requests are subject to availability and are not guaranteed unless confirmed by the relevant provider.
• The Client is responsible for any hotel deposits, incidental expenses, damages, local taxes or additional charges not included in the confirmed package.

8. Client Responsibilities

The Client is responsible for:

• Providing accurate, complete and truthful information.
• Providing valid, genuine and legally obtained documents.
• Checking all names, passport numbers, dates of birth, travel dates, routes and booking information before confirmation.
• Ensuring passports have sufficient validity and blank pages where required.
• Obtaining all required visas, permits, approvals, vaccinations and travel documentation.
• Meeting destination, transit and airline entry requirements.
• Arriving at airports, hotels, transport pickup points and other scheduled locations on time.
• Promptly responding to requests for information, documents or payments.

Gulf Star Services shall not be responsible for losses, delays, missed travel or refusals resulting from incorrect, incomplete or late information supplied by the Client.

9. Prices, Fees & Payments

• All prices are subject to the quotation, invoice or booking confirmation issued for the relevant service.
• Prices may change before confirmation due to airfare, exchange rates, supplier pricing, hotel availability, government fees or other external factors.
• Government, embassy, biometric, medical, insurance, airline, hotel and other third-party charges are not included unless specifically stated.
• A booking may not be considered confirmed until the required payment has been received and confirmation has been issued.
• Additional charges resulting from Client-requested changes may be payable separately.

Official Payment Security

Clients must make payments only through payment channels officially confirmed by Gulf Star Services.

• Clients should verify payment details before transferring funds.
• Gulf Star Services shall not be responsible for payments sent to unauthorized persons, fraudulent accounts or unofficial intermediaries.
• A payment made outside an officially confirmed payment channel is made at the Client's own risk.

10. Cancellations, Changes & Refunds

Cancellation and refund eligibility depends on the type of service purchased and the applicable Company and third-party supplier conditions.

• Visa assistance or consultancy service fees may become non-refundable once work or processing has commenced.
• Visa refusal does not automatically create entitlement to a refund of consultancy or service charges.
• Airline ticket refunds and changes are subject to the ticket's applicable fare rules.
• Hotel, tour, transportation and package cancellations are subject to the cancellation policies of the relevant suppliers.
• Non-refundable bookings cannot be refunded where the applicable supplier does not permit a refund.
• Cancellation penalties, supplier charges, fare differences and applicable service fees may be deducted from any refund.
• Refund processing time may depend on the relevant airline, hotel, bank, payment processor or other supplier.

11. Third-Party Suppliers

Certain travel services are fulfilled by independent third-party suppliers such as airlines, hotels, tour operators, transportation companies and reservation providers.

• Such suppliers may apply their own terms, conditions, cancellation policies and operational rules.
• By purchasing a service involving a third-party supplier, the Client may also be bound by that supplier's applicable terms.
• Gulf Star Services does not control the independent operations of airlines, hotels or other third-party suppliers.
• Where reasonably possible, we may assist Clients in communicating with suppliers regarding booking issues, changes or refund requests.

12. Passport, Visa & Entry Requirements

It is ultimately the Client's responsibility to ensure that all travel documentation and entry requirements are satisfied.

• Entry rules may vary according to nationality, passport, residency, destination, transit route and personal circumstances.
• Holding a valid visa does not guarantee entry into a country.
• Final admission is determined by the relevant immigration or border-control authority.
• Transit visas may be required depending on the route, nationality and airport or country of transit.
• Clients should verify applicable travel requirements before departure.

13. Privacy, Confidentiality & Data Protection

• Personal information and documents are handled for legitimate service, booking and administrative purposes.
• Information may be shared with relevant authorities, airlines, hotels, travel suppliers, payment providers or other parties where reasonably required to provide the requested service.
• We take reasonable measures to protect personal information under our control.
• Clients should provide only information and documentation relevant to the requested service.

Additional details regarding personal information may be provided in our Privacy Policy.

14. Fraud, False Information & Misrepresentation

• Clients must not submit fake, forged, altered, misleading or fraudulently obtained documents or information.
• Gulf Star Services does not create or fabricate documents for the purpose of misleading an authority or supplier.
• Suspected fraud or material misrepresentation may result in immediate suspension or termination of services.
• The Client remains responsible for legal or financial consequences resulting from false or fraudulent information supplied by them.
• Where required by applicable law, Gulf Star Services may cooperate with relevant authorities.

15. Limitation of Liability

To the extent permitted by applicable law, Gulf Star Services shall not be responsible for losses arising solely from events or decisions outside its reasonable control, including:

• Visa refusal, delay or government decisions
• Airline delays, cancellations or schedule changes
• Missed connections caused by airline or passenger circumstances
• Hotel or supplier operational issues
• Lost, delayed or damaged baggage handled by carriers
• Border or immigration refusal
• Weather or natural events
• Government restrictions or regulatory changes
• Client-provided incorrect information or documentation
• Acts or omissions of independent third-party suppliers

Nothing in these Terms is intended to exclude or restrict any liability that cannot legally be excluded under applicable law.

16. Force Majeure & Events Beyond Our Control

Gulf Star Services shall not be held responsible for failure, interruption, delay or changes to services caused by events beyond our reasonable control.

Such events may include:

• Natural disasters or severe weather
• War, civil unrest or terrorism
• Pandemics, epidemics or public-health restrictions
• Government actions or border closures
• Strikes or industrial action
• Airline or airport operational disruption
• Technical or reservation-system failures
• Other extraordinary circumstances beyond reasonable control

Any cancellation, credit, rescheduling or refund arising from such circumstances will remain subject to the applicable supplier rules and law.

17. Service Suspension & Termination

Gulf Star Services may suspend or terminate a service where reasonably necessary, including in cases involving:

• Fraud or suspected fraudulent documentation
• Abusive or threatening conduct
• Non-payment of agreed fees
• Material violation of these Terms
• Illegal or misleading activity
• Failure to provide required information or documentation

Termination does not automatically remove charges or financial obligations already incurred.

18. Website Information & Changes to Services

• We aim to keep information on our website accurate and up to date, but travel rules, fares, government requirements and supplier conditions can change.
• Website prices, package details or availability may be updated without prior notice.
• A website inquiry or displayed price does not constitute a confirmed booking unless confirmation is issued.
• Gulf Star Services may modify, suspend or discontinue particular services where reasonably necessary.

19. Governing Law & Disputes

These Terms & Conditions are governed by the applicable laws of Pakistan.

Any dispute arising from our services will be handled in accordance with applicable Pakistani law and, where legally appropriate, the competent courts having jurisdiction in Karachi, Pakistan.

20. Updates to These Terms

Gulf Star Services may revise these Terms & Conditions from time to time to reflect changes in our services, suppliers, business practices or applicable requirements.

The latest published version will apply from its effective date. Clients are encouraged to review these Terms before making a new booking or purchasing a service.

21. Contact Information

Questions regarding these Terms & Conditions or a Gulf Star Services booking can be directed to: