Gulf Star Services
Refund & Cancellation Policy
This Refund & Cancellation Policy explains how cancellations, changes, credits and refunds are handled for services arranged or provided by Gulf Star Services. Refund eligibility varies according to the service purchased and, where applicable, the rules of airlines, hotels, tour operators, government authorities and other third-party suppliers.
Important: Refund Rules Depend on the Service
Visa consultancy fees, airline tickets, hotels and tour packages do not necessarily have the same refund rules. A payment does not automatically mean that every component of a booking is refundable. The applicable service, booking and supplier conditions will determine refund eligibility.
1. General Refund Policy
Refund eligibility depends on the specific service purchased, whether processing or booking has commenced, and any applicable third-party supplier conditions.
Gulf Star Services will assess refund requests according to the relevant service, booking status, costs already incurred and applicable supplier rules.
No refund is guaranteed merely because a Client requests cancellation.
2. Visa Assistance & Consultancy Fees
Fees charged for visa consultancy, application assistance, documentation review or related professional services may become non-refundable once the relevant work has commenced.
No refund will normally be due solely because of:
- Visa refusal or rejection.
- Processing delays by an embassy or authority.
- Requests for additional documents or information.
- Client withdrawal after processing has commenced.
- Change of travel plans or change of mind.
- Failure to provide required documents or information.
- Incorrect or incomplete information supplied by the Client.
3. Flight Ticket Refunds & Changes
Flight ticket cancellations, changes and refunds are primarily governed by the fare rules and policies of the relevant airline.
- Some tickets may be fully non-refundable.
- Some fares may permit a partial refund after airline penalties and applicable charges.
- Date or route changes may require payment of an airline change fee and fare difference.
- No-show bookings may carry additional penalties or may become completely non-refundable.
- Promotional or restricted fares may have stricter cancellation conditions.
- Refund eligibility may change after departure, partial use or missed travel.
4. Tour & Holiday Package Cancellations
Tour and holiday packages may include multiple components supplied by different providers. Each component may have different cancellation and refund conditions.
- Airline fare rules may apply to flights.
- Hotel cancellation rules may apply to accommodation.
- Tour operators may impose their own cancellation penalties.
- Transportation and activity reservations may be non-refundable after confirmation.
- Certain promotional, peak-season or special packages may be partially or fully non-refundable.
Where only part of a package is refundable, any refund will be limited to the refundable portion after applicable deductions.
5. Hotel & Accommodation Refunds
Hotel cancellation and refund eligibility is subject to the booking conditions of the selected property and rate type.
- Non-refundable hotel rates cannot normally be refunded after confirmation.
- Refundable bookings may have a cancellation deadline.
- Late cancellations may result in partial or full charges.
- No-show bookings may result in the loss of the entire accommodation amount.
- Early departure does not automatically create entitlement to a refund.
6. Tours, Transfers & Transportation
Cancellation rules for airport transfers, sightseeing tours, transport services and activities depend on the relevant service provider and booking conditions.
- Late cancellations may be non-refundable.
- Missing a scheduled pickup or activity may be treated as a no-show.
- A no-show may result in the full amount being charged.
- Supplier cancellation penalties may be deducted from any eligible refund.
7. Government, Embassy & External Charges
Government and third-party charges may be governed entirely by the organization receiving the payment.
These may include:
- Embassy or visa application fees.
- Biometric charges.
- Visa application centre fees.
- Medical or examination charges.
- Insurance charges.
- Other government or external processing fees.
Gulf Star Services cannot guarantee the refund of charges collected or retained by an independent authority or third-party provider.
8. Client-Initiated Cancellation
If the Client wishes to cancel a service, Gulf Star Services should be informed as soon as possible.
- Cancellation does not automatically create a right to a full refund.
- Work already completed may remain chargeable.
- Supplier penalties and non-refundable costs may be deducted.
- The timing of the cancellation may affect the refundable amount.
9. Fraud, Forged Documents & Misrepresentation
Services may be terminated where the Client provides fraudulent, forged, altered or materially misleading information or documentation.
- Fees for work already performed may remain non-refundable.
- Third-party or government costs already incurred may not be recoverable.
- Gulf Star Services may take appropriate action where required or permitted by applicable law.
10. Events Beyond Our Control
Travel may be affected by circumstances outside the reasonable control of Gulf Star Services.
Examples may include:
- Weather or natural disasters.
- Government restrictions or border closures.
- War or civil unrest.
- Public-health restrictions.
- Airline or airport disruption.
- Strikes or operational failures.
Refunds, credits or rescheduling in such circumstances will depend on applicable supplier policies and law.
11. Refund Amount & Applicable Deductions
Where a refund is approved or available, the refundable amount may be calculated after deducting amounts that are not recoverable.
Depending on the booking, deductions may include:
- Work or professional services already performed.
- Airline cancellation penalties.
- Hotel cancellation charges.
- Tour or transport supplier penalties.
- Non-refundable government or processing fees.
- Applicable fare differences or booking charges.
- Other costs already incurred specifically for the Client's confirmed service.
The refundable amount, if any, may therefore be less than the Client's original payment.
12. Refund Processing Time
Approved refunds are not necessarily immediate.
Where money must first be returned by an airline, hotel, tour operator, payment processor or other supplier, Gulf Star Services may need to wait for the relevant supplier to process or release the funds.
Processing time may also vary depending on the Client's bank, card issuer or payment method.
No Fixed Third-Party Refund Time
Gulf Star Services cannot guarantee a fixed completion date for a refund that depends on an external airline, hotel, bank, payment processor or other supplier.
13. Payment Safety & Fraud Protection
Clients should make payments only through payment channels officially confirmed by Gulf Star Services.
- Always verify payment details before transferring funds.
- Do not transfer money to an account or individual merely because they claim to represent Gulf Star Services.
- Gulf Star Services is not responsible for payments made to unauthorized persons, fraudulent accounts or unofficial intermediaries.
- Keep payment receipts, transaction references and booking confirmations for your records.
- If payment instructions appear suspicious, contact Gulf Star Services through an official communication channel before making payment.
Refund Request
How a Refund Request Is Handled
1
Submit Request
Contact Gulf Star Services with your booking or service details.
2
Review
We review the service status and applicable booking conditions.
3
Supplier Check
Where required, refund eligibility is checked with the relevant supplier.
4
Outcome
You are informed of the applicable refund, credit, deductions or non-refundable status.
15. Cancellation by Gulf Star Services
If Gulf Star Services is unable to provide a service for reasons within its reasonable control, we will review the affected booking and any amount already paid for the unprovided service.
Any refund, alternative arrangement or credit will take into account work already completed and non-recoverable third-party costs.
16. Policy Updates
Gulf Star Services may update this Refund & Cancellation Policy from time to time to reflect changes in services, supplier conditions or applicable requirements.
The latest published version will apply from its effective date.
17. Refund & Cancellation Support
For questions regarding a cancellation, refund or booking change, contact Gulf Star Services and provide your relevant booking or service details.
- Company: Gulf Star Services
- Phone: +92 21 34151131-4
- Email: info@gulfstar.com.pk
- Office: Office # 9, Business Center, P.E.C.H.S. Block-6, Shahrah-e-Faisal, Karachi, Pakistan
Call Now
+92 21 34151131-4
Working Hours
10:30AM to 6:00PM
Location
Office # 9, Business Center, P.E.C.H.S., Block - 6, Main Shahrah-e-Faisal, Karachi - Pakistan
Our expert team assesses your profile and provides guidance on eligibility, documentation, & application requirements. We are an independent private consultancy & not affiliated with any government authority.